Refund & Return Policy

Refund & Return Policy – Your Dr. Bright

At Your Dr. Bright, your satisfaction is important to us. If you are not completely happy with your purchase, we are here to help. Please read this policy carefully before returning any item.

1. Return Window

You have 30 days from the date you receive your order to request a return. After 30 days, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in the same condition that you received it

  • The item must be in its original packaging (including tags, if any)

  • A proof of purchase (such as your order number or email confirmation) is required

Non-returnable items include:

  • Gift cards

  • Items marked as "Final Sale" or "Non-Returnable" on the product page

  • Items that show signs of wear, washing, or damage caused by the customer

  • Custom or personalized orders (if applicable)

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at yourdrbright@outlook.com with the following information:

    • Your order number

    • The item(s) you wish to return

    • The reason for the return

  2. We will respond within 2 to 3 business days with return instructions, including the return address.

  3. Pack the item(s) securely in the original packaging (or suitable alternative).

  4. Ship the package to the return address we provide. We recommend using a trackable shipping method, as we are not responsible for lost or delayed return packages.

Please do not send your return to the address on the original shipping label without contacting us first. This may cause delays or result in a lost package.

4. Return Shipping Costs

  • If the return is due to our error (such as a defective product, wrong item sent, or damaged upon arrival), we will cover the return shipping costs.

  • For all other returns (such as change of mind, wrong size ordered, or not liking the product), the customer is responsible for the return shipping costs. These costs are non-refundable.

5. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

  • Approved refunds – A refund will be processed to your original payment method within 5 to 10 business days. Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.

  • Rejected refunds – If the returned item does not meet our eligibility criteria (for example, it is worn, washed, or damaged), we will contact you to arrange for the item to be sent back to you at your expense, or we may offer a partial refund at our discretion.

6. Partial Refunds

Partial refunds may be granted in the following situations:

  • The item shows obvious signs of use or damage that was not present at the time of sale

  • The original packaging is missing or significantly damaged

  • The return is requested after the 30-day window but within a reasonable time (at our discretion)

7. Exchanges

If you need to exchange an item for a different size, color, or product, the fastest way is to return the original item and place a new order separately. Please follow the return process above. Once your return is accepted, you can purchase the desired item through our website.

We do not offer direct exchanges at this time.

8. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at yourdrbright@outlook.com within 7 days of delivery. Please include:

  • Your order number

  • Photos or a short video clearly showing the defect or damage

  • A description of the issue

We will work with you to resolve the issue as quickly as possible. Options may include a full refund, a replacement, or a partial refund, depending on the situation.

9. Late or Missing Refunds

If you have not received your refund after 10 business days from our approval notice, please check the following:

  • Contact your bank or credit card issuer – refunds can take additional time to post.

  • Check with your payment provider (such as PayPal or Apple Pay).

If you have done all of the above and still have not received your refund, please contact us at yourdrbright@outlook.com with your order number and we will investigate further.

10. European Union Customers (If Applicable)

If you are a customer located in the European Union, you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without justification. The item must be unused and in its original condition and packaging. Return shipping costs for EU customers exercising this right are the responsibility of the customer, unless otherwise required by local law.

11. Contact Us

If you have any questions about our Refund & Return Policy, or if you need help with a return, please contact us at:

Email: yourdrbright@outlook.com

Please include your order number in all correspondence to help us assist you faster.

Thank you for shopping with Your Dr. Bright.

– The Your Dr. Bright Team