Shipping & Handling – Your Dr. Bright

Thank you for shopping with Your Dr. Bright. We want to make sure you receive your order as quickly and smoothly as possible. Please read this Shipping & Handling Policy for important information about processing times, shipping rates, delivery estimates, and more.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been placed, and another email with tracking information when your order has been shipped.

If we experience a high volume of orders or unexpected delays, we will notify you by email as soon as possible. Please allow additional processing time during sales, holidays, or promotional events.

2. Shipping Methods & Delivery Estimates

We offer several shipping options depending on your location. Estimated delivery times begin once your order has been shipped (not from the date you placed the order).

Standard Shipping

• Delivery time: 5 to 12 business days after shipping

• Tracking included: Yes

• Insurance included: Yes (up to a certain value)

Expedited Shipping

• Delivery time: 2 to 5 business days after shipping

• Tracking included: Yes

• Insurance included: Yes

Express Shipping

• Delivery time: 1 to 3 business days after shipping

• Tracking included: Yes

• Insurance included: Yes

Please note that delivery times are estimates provided by our shipping carriers. Actual delivery times may vary due to factors beyond our control, such as weather, customs processing, or carrier delays.

3. Shipping Rates

Shipping rates are calculated at checkout based on the following factors:

• Delivery destination (country, region, or postal code)

• Selected shipping method (Standard, Expedited, or Express)

• Total weight and dimensions of the package

• Order value (some orders may qualify for free shipping)

Free Shipping

We offer free standard shipping on orders over a certain amount. The threshold will be displayed on our website and at checkout. Free shipping offers may change from time to time and will be clearly communicated.

4. Domestic Shipping (Within the Same Country)

If we operate a domestic warehouse in your country, domestic shipping rates and delivery times will apply. These will be displayed at checkout based on your shipping address.

5. International Shipping

We ship to many countries around the world. International customers are responsible for the following:

• Customs duties, taxes, and fees – These are not included in our shipping charges. Any applicable customs duties, import taxes, or brokerage fees are the responsibility of the customer. Please check with your local customs office for more information before placing an order.

• Customs delays – International orders may be held for inspection by customs in the destination country. We have no control over these delays and cannot predict how long they will take.

• Undeliverable packages – If a package is returned to us due to an incorrect address provided by the customer, refusal to pay customs fees, or failure to pick up the package from the local post office, you will be responsible for any additional shipping charges to resend the order.

6. Tracking Your Order

Once your order has been shipped, you will receive an email containing:

• A unique tracking number

• A link to the carrier's tracking page

You can also visit our Track Your Order page on our website to check the status of your shipment. Please allow 24 to 48 hours after receiving the tracking email for the tracking information to update.

7. Shipping Restrictions

We currently do not ship to PO Boxes, APO/FPO addresses, or certain remote locations. If your address falls into one of these categories, we will contact you to arrange an alternative or cancel the order for a full refund.

Some products may have additional shipping restrictions due to size, weight, or regulations in certain countries. Any such restrictions will be noted on the product page.

8. Lost or Stolen Packages

• Lost in transit – If your tracking status shows no update for more than 10 business days after the estimated delivery date, please contact us. We will file an investigation with the carrier and either reship your order or issue a refund, depending on the outcome of the investigation.

• Stolen after delivery – If your tracking status shows "Delivered" but you cannot locate the package, please first check with family members, neighbors, or your building's front desk. If the package is confirmed stolen, we recommend filing a report with local authorities. We are not responsible for packages stolen after delivery confirmation.

9. Incorrect Shipping Address

Please double-check your shipping address before completing your order. If you realize you entered an incorrect address, contact us immediately at yourdrbright@outlook.com. We will do our best to update the address before the order is shipped.

Once an order has been shipped, we cannot change the shipping address. If the package is returned to us due to an incorrect address, you will be responsible for the shipping costs to resend the order.

10. Split Shipments

If you order multiple items, they may be shipped separately if they come from different warehouses or have different availability dates. You will receive separate tracking information for each shipment. You will only be charged once for shipping at checkout, regardless of split shipments.

11. Delays

From time to time, shipping delays may occur due to:

• High order volume (such as during holidays or sales)

• Weather conditions or natural disasters

• Carrier strikes or service disruptions

• Customs processing (for international orders)

If your order is significantly delayed, we will notify you by email. We appreciate your patience and understanding.

12. Contact Us

If you have any questions about shipping, need help with a lost package, or want to check on an order, please contact us at:

Email: yourdrbright@outlook.com

Please include your order number in your message for faster assistance.

Thank you for choosing Your Dr. Bright. We appreciate your business.

– The Your Dr. Bright Team